FAQ

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What is urgent care?

Dr.-Bradner-Teen-Cropped.jpgUrgent care is the prompt evaluation and treatment of most non-life threatening illness and injury. Our facilities offer urgent care services with the following features:

  • Extended hours at our Arrowood location
  • 24 hour care, 7 days a week at our Riverview location
  • No appointment is necessary
  • Most insurance plans are accepted
  • No referrals are needed for most insurance plans
  • Shorter waiting time and lower co-pays than emergency room visits
Why should I go to an Urgent Care Center?
  • You need to be seen urgently by a physician but can't get to your family physician.
  • You can't see your family physician either due to heavy scheduling, after hours, or holidays.
  • You don't want to wait at the emergency room.
  • You don't have a regular physician.

Our offices offer prompt, professional, yet affordable state-of-the-art care in a family-friendly, convenient setting. Our facilities are staffed with experienced emergency medicine and family medicine trained physicians and staff.

Do your doctors have "regular" patients?

Our providers are credentialed with most insurance plans as primary care physicians, as well as urgent care. We will be glad to act as your primary care physician or provide urgent care services for you if you have an existing relationship with another physician and just need our services occasionally.

Do Arrowood and Riverview accept most insurance plans?

Yes. Most major insurance plans are accepted at our locations. We will also file your claim for you; however, any co-pays, deductibles or non-covered services must be paid at the time of services are rendered. We accept cash, check, Visa, MasterCard and American Express.

Do I have to pay at the time of visit?

Yes. In almost all cases, some payment is required at the visit, whether it is a deductible, a co-pay or payment for any non-covered services. (Payment is not required at time of services for authorized Workers Compensation cases.) Please visit Fees and Insurance for more information.

What services are available?

We treat just about everything from fractures to rashes. We also treat lacerations, injuries, infections, flu, pneumonia and many other health concerns as well as perform pre-employment physicals and drug screens. We are also able to manage ongoing illnesses such as diabetes and hypertension and provide wellness exams and immunizations. Click to access all of our Patient Services or Occupational Medicine Services.

Do I need an appointment?

No. Just walk in to the office most convenient to you. If you prefer to make an appointment, we make appointments with specific providers at our Riverview location Monday through Friday from 8 a.m. to 4 p.m. Contact appointments@riverviewmed.com or (803) 366-7443 for scheduling.

What do I need to bring with me?

Please bring a photo ID and your insurance card (if applicable) with you when you visit our center. Please be sure to let our staff know of ANY allergies, current medications and your medical history. For your convenience, you may print Forms and fill them out before your visit. Visit Preparing for Your Physician Visit for additional information.

Are X-rays available?

Yes. We have X-ray facilities on site with X-ray technicians on staff.

How long will I have to wait?

Our offices are predominantly walk-in facilities where no appointment is necessary, so waiting times may vary, and sometimes there may be no wait. There may be times when someone with an emergent situation is called back for care prior to other patients, but all patients are provided top-quality, personal care in as timely a manner as possible.

How do charges compare to emergency rooms or other doctors' offices?

Our charges are comparable to other medical offices in our area, and patients' out-of-pocket expenses vary according to the patient's insurance coverage. Workers Compensation is billed at the applicable state fee schedule. Our fees are much less than emergency room fees.

What if I need treatment after hours?

Our Arrowood location in Charlotte is open 8 a.m. to 6 p.m., Monday through Friday, and from 9 a.m. to 5 p.m. on Saturdays. Occumed is open 8 a.m. to 8 p.m., Monday through Friday. Our Riverview facility in Rock Hill is open 24 hours a day, 7 days a week, so all of our patients can receive care around the clock.

What happens after I leave Arrowood or Riverview?

  1. You will be notified of all follow-up procedures, including the need to contact your family physician.
  2. If you do not have a family physician, we will be happy to be your family physician or recommend a physician near you.
  3. You will be contacted with the results of any abnormal lab work or X-rays.
  4. With your permission, a copy of your medical records may be forwarded, when requested, to your family physician or specialist.

Do you see work-related injuries?

Yes. Treatment of work-related injuries is one of our specialties. Click Injuries and Conditions Treated.

What do the designations PA, MD, DO and FNP mean?

PA, or Physician Assistant, is a health care professional licensed to practice medicine with physician supervision. As part of their comprehensive responsibilities, PAs conduct physical exams, diagnose and treat illnesses, order and interpret tests, counsel on preventive health care, assist in surgery and in virtually all states, can write prescriptions. Within the physician–PA relationship, physician assistants exercise autonomy in medical decision making and provide a broad range of diagnostic and therapeutic services. A PA's practice may also include education, research and administrative services.

MD, or Doctor of Medicine, is one of the physician designations (like DO) that identify a physician who has completed medical school and appropriate advanced training. MDs usually complete four years of medical school and additional years of residency training (usually at least three years) and then may be certified as specialists in such fields as family practice, emergency medicine, pediatrics, orthopedics and so forth.

DO, or Doctor of Osteopathy, is fully trained in all aspects of medicine, just like an MD. DOs receive additional training in structural medicine and are certified as well to do manipulations. They take a holistic approach to medicine, looking at the whole patient to determine the best treatment plan. DOs, like MDs, obtain certification in family practice, orthopedics, surgery, obstetrics, neurosurgery and so forth.

FNP, or Family Nurse Practitioner, designates a Registered Nurse with advanced education and training who practices in all specialty areas to assess, diagnose, and treat patients of all ages and with all types of health needs. FNPs have a minimum of a master's degree in nursing and National Certification to practice in an advanced role.

Do you offer drug testing for minors without their consent?

This is a common question that arises when minors are suspected of substance abuse. First, a clinician should obtain more information about the parents' concerns that suspect drug use and request a urine drug test with or without their adolescent's consent. The minor should be questioned alone, with the clinician discussing information concerning the parent. Whenever the minor agrees to testing, the physician must first develop a plan to disclose test results to both parents and adolescent before testing. It is inappropriate to test minors who refuse, except in emergency situations, such as those who have been involved in trauma, violence, have impaired mental status or have overdosed.

A positive urine test does not indicate drug use pattern, abuse or dependence, and a negative test does not indicate that the patient has not used drugs.

For more general information, visit Drug and Alcohol Testing.